Cookie Policy

What Are Cookies?

Types of Cookies and Technologies We Use

Essential Cookies

Essential cookies are necessary for the Service to function properly. They enable core features such as:

• Security and fraud prevention
• User authentication and account access
• Messaging and communication features
• Booking and appointment flows
• Payment processing and transaction security
• Clinic dashboard access and session management

Without these cookies, key features of the Service may not function as intended.

Examples: session cookies, authentication tokens, security cookies

Functional Cookies

Functional cookies enable enhanced functionality and personalisation. These cookies help remember your preferences and settings to provide a more convenient experience.

If you disable these cookies, some features of the Service may not work as intended.

Examples: language preferences, display settings, saved user preferences

Analytics Cookies

Analytics cookies help us understand how users interact with the Service by collecting usage information in an aggregated or de-identified form where possible. This information helps us analyse platform performance and improve user experience.

Analytics technologies may be used across both public pages and authenticated areas of the platform.

Examples: page views, time spent on pages, navigation patterns, traffic sources

Operational and Security Technologies

We use cookies and similar technologies to maintain the security, stability, and integrity of the Service. These technologies help us:

• Detect suspicious or fraudulent activity
• Protect user accounts and data
• Monitor system performance
• Ensure the secure operation of messaging, bookings, payments, and clinic dashboards

These technologies are essential to operating a secure and reliable platform.

Third-Party Cookies

How to Manage Cookies

Most web browsers allow you to control cookies through their settings. You can usually find these controls in the "Options" or "Preferences" menu of your browser.

Common browser settings include:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions → Manage and delete cookies

Do Not Track

Some browsers offer a "Do Not Track" feature that signals a preference not to be tracked across websites. Our Service currently does not respond to Do Not Track signals. You may manage cookie preferences through your browser settings as described above.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, features, or legal requirements. We encourage you to review this page periodically for the latest information.