Privacy Policy

Last updated: December 2025

This Privacy Policy explains how Dr. Glow ("we", "us", or "our") collects, uses, discloses, and protects personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA) when you use our website and platform (the "Service").

By using the Service, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.

1. Information We Collect

Information You Provide

When you use our Service, you may provide us with personal data, including:

  • Account information (such as name and email address)
  • Profile information (such as profile photo)
  • User-generated content (such as reviews, comments, or feedback, which may include personal information)
  • Communications with us (such as customer support inquiries or feedback)

Information Collected Automatically

When you access or use the Service, we may automatically collect:

  • Device information (such as device type and operating system)
  • Usage information (such as pages viewed, features used, and interactions)
  • Log data (such as IP address, browser type, access times)
  • Cookies and similar technologies to enhance functionality and analyse usage

2. Purposes of Collection, Use, and Disclosure

We collect, use, and disclose personal data for purposes that a reasonable person would consider appropriate, including to:

  • Provide, operate, maintain, and improve the Service
  • Create, manage, and administer user accounts
  • Display, moderate, and manage user-generated content in accordance with our Terms of Service
  • Respond to inquiries and provide customer support
  • Send service-related communications (such as account notices or important updates)
  • Send marketing or promotional communications where permitted by law and with appropriate consent
  • Analyse usage patterns and improve user experience
  • Detect, prevent, and address technical, security, or fraud-related issues
  • Comply with applicable legal and regulatory obligations

3. Consent and Lawful Basis

Under the PDPA, we collect, use, and disclose personal data with your knowledge and consent, except where consent is not required or is deemed given under applicable law.

Your consent may be obtained expressly or implied through your voluntary provision of personal data and continued use of the Service.

You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect your ability to use certain features of the Service.

4. Disclosure of Personal Data

We do not sell your personal data.

We may disclose personal data in the following circumstances:

Service Providers

To third-party vendors who assist us in operating the Service (such as hosting, analytics, email delivery, or customer support), subject to confidentiality and data protection obligations.

Public User Content

User-generated content (such as reviews or comments) may be publicly visible to other users of the Service. Please do not submit personal or sensitive information that you do not wish to make public.

Legal and Regulatory Requirements

Where required to comply with applicable laws, regulations, court orders, or lawful requests by public authorities.

Protection of Rights

To protect the rights, property, or safety of Dr. Glow, our users, or others.

Business Transfers

In connection with a merger, acquisition, reorganisation, or sale of assets, provided that appropriate safeguards are in place.

5. Data Retention

We retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable law.

When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it.

If you delete your account, we will delete or anonymise your personal data, except where retention is required for legal, regulatory, or legitimate business purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, or disposal.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

7. Accuracy of Personal Data

We take reasonable steps to ensure that personal data collected is accurate and complete if it is likely to be used to make a decision that affects you or is likely to be disclosed to another organisation.

You are responsible for ensuring that information you provide to us is accurate and up to date.

8. Access and Correction Requests

In accordance with the PDPA, you may request:

  • Access to your personal data in our possession or under our control
  • Correction of inaccurate or incomplete personal data

Requests may be subject to applicable fees and legal exceptions. We will respond to requests within a reasonable time and in accordance with PDPA requirements.

9. Withdrawal of Consent

You may withdraw your consent to our collection, use, or disclosure of your personal data at any time by contacting us.

Please note that withdrawal of consent may result in our inability to provide certain services or features.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that personal data of a child has been collected, we will take steps to delete such information.

11. Transfer of Personal Data Outside Singapore

Your personal data may be transferred to and processed in countries outside Singapore. Where such transfers occur, we will take reasonable steps to ensure that the transferred data is afforded a standard of protection comparable to that under the PDPA.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If material changes are made, we will provide notice through the Service or by other appropriate means.

Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, requests, or complaints regarding this Privacy Policy or our handling of personal data, please contact:

Data Protection Officer
Email: privacy@drglow.com